Catering FAQ's
Commonly Asked Questions
Here are some FAQs to help answer your catering questions
What is the minimum order amount?
Pick up - $25.00
Delivery: $39.95 - $120 depending on your location (postcode).
How much is delivery?
The delivery charge will be calculated on the website when you’re in the shopping cart. As a general rule, if the delivery is within walking distance the delivery is $10.00 and increases by the distance from our CBD Production Kitchens.
How do I pay?
There are two options.
1. Pay on invoice (select this at checkout). Payment terms are 7 days.
2. Credit card - enter your credit card details when you place the order, and it will be automatically processed once you’ve received your order.
For security reasons, we do not accept payment over the phone.
What if I am located outside of your delivery zone?
Orders can only be collected between 8:00am - 3:00pm (Monday - Friday).
You can pick up your order from one of our specified pickup locations. This option is available to select at checkout when ordering through our website.
How many platters do I need?
Our platters are designed to cater for the exact number of people specified on each item. Our bread platters include 1.5 portions per person, ensuring there is plenty of food for everyone to enjoy.
When do I have to get my order in by/what is the cut off?
You can make an order via the website up until midnight for next day delivery.
If you are ordering for a large number of people (i.e. 20 or more), we would appreciate a minimum of 48 hours notice.
Are special dietary requirements included in the mixed platters?
Mixed platters automatically include 10% vegetarian options, however, if vegan/gluten/dairy free options are needed, please select separately under the “dietary options” tab.
All products under this category are packaged and labelled separately.
I have forgot my log in, what do I do?
For privacy reasons, we do not have access to your account information. If you have forgotten your password or username, please go to the ‘Forgotten your username or password?’ tab on the login page of our website. Simply follow the prompts from there.
Can you supply catering on weekends?
Yes we can. Please note there is a $400 minimum on Saturdays, as well as a 10% surcharge. Sunday’s there is a $500 minimum, as well as a 15% surcharge.
All weekend orders must be delivered before 11am.
Weekend orders must be ordered at least two weeks in advance.
How do I amend my order?
Orders are amended online and are made via login into your online account, select the order you wish to amend and click 'change'. An email will be sent confirming any changes made to an order.
Please Note - Changes can only be made no later than 24hrs prior to delivery or pick up time.
Can I cancel my order?
Yes, cancellations can made via login into your online account, select the order you wish to cancel and click cancel. An email will be sent confirming cancellation of an order.
Please Note - Cancellations via the website can only be made no later than 24hrs prior to delivery or pick up time.
We accept cancellation via email up until 12 noon the day prior.
How do I login into my account?
Please navigate to the Avatar icon where you can login to your account portal or create an account or manage your account details.
What is my account portal?
In your account portal you have complete control of your account - including changes to orders, contact details etc.
How do I manage the payment methods linked to my account?
Log in to your account portal to manage the credit cards associated with your account.
When is the cut-off for submitting my order?
You can make an order via the website up until midnight for next day delivery. If you are ordering for a large number of people (i.e. 20 or more), we would appreciate a minimum of 48 hours notice.
How do I get a quote?
Simply create an order summary on our website – this will tally your order and total cost.
If you require a quote for a large group, simply email us.
Can I have multiple deliveries at different times?
Yes. You can write in the delivery notes at checkout. Add a note specifying delivery times. Extra delivery fees will apply.