Your Frequently Asked Questions

How much is Delivery?

The delivery charge will be calculated when you enter your delivery address at the checkout. Minimum charge is $6.00 if the delivery is within walking distance of our Gawler Place store.

What if I am located outside of your delivery zone?

We offer store collection from our Gawler Place store within our opening hours of 7:30am-3:30pm. This option is available to select at the checkout.

How many platters do I need?

Mixed platters are not set for a number of people. The number you put into the “qty” field is the number of people you are ordering for. The website then calculates the number of products needed based on 1.5 serves per person.

Example: 1 ½ sarnies per person / 10 people = 15 Sarnies

The website says $9.95 per sarnie but I have been charged $13.95?

The price of an individual sarnie is $9.95, however, as the mixed platters are calculated as 1.5 serves, $13.95 reflects 1.5 sarnies. We recommend 1.5 serves after lots of customer feedback and understanding the needs of our customers. If you do need less though, simply type in a lower number in the ‘qty’ field.

Can I make adjustments to my order?

Yes. You can amend your order however you like via the website up until midnight before your order is due. Simply log in, find your order and click ‘amend’.

Can I cancel my order?

You can cancel your order via the website only. Simply log in to your account, find your order and select “cancel”.

When do I have to get my order in by/what is the cut off?

You can make an order via the website up until midnight for next day delivery. If you are ordering for a large number of people (i.e. 20 or more), we would appreciate a minimum of 48 hours notice.

Are special dietary’s included in the mixed platters?

No. Mixed platters automatically include approximately 10% Vegetarian options, however, if Vegan/Gluten/Dairy free options are required, please select separately under the “dietary options” tab. All products under this category are packaged and labelled separately.

How do I pay?

There are two options.

  1. Pay on invoice (select this at checkout). You’ll receive your invoice via email once you’ve received your order. Our payment terms are 7 days.

  2. Credit card - enter your credit card details when you place the order and it will be automatically processed once you’ve received your order. For security reasons, we do not accept payment over the phone or in store.

I have forgot my log in, what do I do?

For privacy reasons, we do not have access to your account information. If you have forgotten your password or username, please go to the ‘Forgotten your username or password?’ tab on the login page of our website. Simply follow the prompts from there.

Can you supply catering on weekends?

Yes we can. Please note there is a $400 minimum on Saturdays, as well as a 10% surcharge. Sunday’s there is a $500 minimum, as well as a 15% surcharge.

All weekend orders must be delivered before 11am.

Weekend orders must be ordered at least two weeks in advance.