Catering FAQ's
Here are some FAQs to help answer your catering questions
What is the minimum order amount?
Hello Sarnie (99 Gawler Place, Adelaide) pick up - $25.00
Delivery: $39.95 - $120 depending on your location (postcode).
How much is delivery?
The delivery charge will be calculated when you enter your delivery address at the checkout. Minimum charge is $10.00 if the delivery is within walking distance of our Gawler Place store.
What if I am located outside of your delivery zone?
Orders can be collected from our kitchen located at 99 Gawler Place, Adelaide. Orders can only be collected between 8:00am - 3:00pm (Monday - Friday). This option is available to select at checkout when ordering through our website.
How many platters do I need?
Our platters are designed to cater for the exact number of people specified on each item. Each serving includes 1.5 portions per person, ensuring there is plenty of food for everyone to enjoy.
For example - Ordering ‘Mixed Sarnies’ for 10 people = 15 Sarnies
The website says $11.95 per sarnie but I have been charged $17.50?
The price of an individual sarnie is $11.95, however, as the mixed platters are calculated as 1.5 serves, $17.50 reflects 1.5 sarnies.
Please note: The recommend 1.5 serves per person, is advised after lots of customer feedback and understanding the needs of our customers. If you do need less though, simply type in a lower number in the ‘qty’ field.
When do I have to get my order in by/what is the cut off?
You can make an order via the website up until midnight for next day delivery. If you are ordering for a large number of people (i.e. 20 or more), we would appreciate a minimum of 48 hours notice.
Are special dietary requirements included in the mixed platters?
No. Mixed platters automatically include approximately 10% Vegetarian options, however, if Vegan/Gluten/Dairy free options are required, please select separately items under the 'Special Dietary' tab. All products under this category are packaged and labelled separately.
I have forgot my log in, what do I do?
For privacy reasons, we do not have access to your account information. If you have forgotten your password or username, please go to the ‘Forgotten your username or password?’ tab on the login page of our website. Simply follow the prompts from there.
Can you supply catering on weekends?
Yes we can. Please note there is a $400 minimum on Saturdays, as well as a 10% surcharge. Sunday’s there is a $500 minimum, as well as a 15% surcharge.
All weekend orders must be delivered before 11am.
Weekend orders must be ordered at least two weeks in advance.
Can I cancel my order?
Yes, cancellations can made via login into your online account, select the order you wish to cancel and click cancel. An email will be sent confirming cancellation of an order.
Please Note - Cancellations can only be made no later than 24hrs prior to delivery or pick up time.
How do I amend my order?
Orders are amended online and are made via login into your online account, select the order you wish to amend and click 'change'. An email will be sent confirming any changes made to an order.
Please Note - Changes can only be made no later than 24hrs prior to delivery or pick up time.
How do I login into my account?
Please navigate to the Avatar icon where you can login to your account portal or create an account or manage your account details.
What is my account portal?
In your account portal you have complete control of your account - including changes to orders, contact details etc.
How do I management the payment methods linked to my account?
Log in to your account portal to manage the credit cards associated with your account.
When is the cut-off for submitting my order?
You can make an order via the website up until midnight for next day delivery. If you are ordering for a large number of people (i.e. 20 or more), we would appreciate a minimum of 48 hours notice.